This Privacy Policy explains how TLS Civil & Survey (“TLS,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website (the “Site”) or contact us for services.

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]

Phone: (702) 466-1441

1) Scope

This Privacy Policy applies to information collected through:

- Our website and web forms

- Email, phone calls, and text messages (SMS) you send to us or receive from us

- Any other interactions you have with us related to inquiries, quotes, scheduling, or project communications

2) Information We Collect

A. Information you provide

We may collect information you submit, including:

- Name

- Email address

- Phone number

- Property address / project location

- Project details you provide (e.g., surveying needs, septic-to-sewer conversion details)

- Files or photos you upload or send (if applicable)

- Any other information you choose to provide

B. Communications

If you contact us, we may keep records of communications (e.g., emails, call notes, and text message content) for quality, documentation, and customer service purposes.

C. Information collected automatically

When you visit the Site, we may automatically collect:

- IP address

- Device type, browser type, operating system

- Pages viewed and time spent on the Site

- Approximate location (derived from IP address)

- Referral source (how you found our Site)

We may collect this information via cookies or similar technologies (see Section 7).

3) How We Use Information

We may use information we collect to:

- Respond to inquiries and provide quotes

- Schedule, coordinate, and deliver services

- Communicate with you about your request, appointments, and project status

- Improve our Site, content, and customer experience

- Prevent fraud, protect our rights, and enforce our policies

- Comply with legal obligations

Marketing: If we send marketing messages (email or SMS), we will do so only where permitted by law and based on your consent or your request. You can opt out at any time (see Section 6 for SMS and Section 9 for other choices).

4) Text Messaging (SMS)

If you provide your mobile number and opt in, TLS may send text messages such as:

- Appointment scheduling and reminders

- Project updates and coordination

- Responses to questions you send us

- Important service or account-related notices

- (Optional) Promotions or service announcements, only if you separately opt in where required

Message frequency may vary. Message and data rates may apply.

Opt out: You can opt out at any time by replying STOP to any message.

Help: Reply HELP for help or contact us at [email protected] or (702) 466-1441.

IMPORTANT – SMS CONSENT NON-SHARING

Your SMS opt-in consent is specific to TLS Civil & Survey. We do not sell, rent, share, or otherwise disclose your SMS opt-in consent to any third party for their own marketing or promotional purposes.

We do not share SMS consent with third parties, except our SMS service providers (for example, the messaging platform, routing providers, and carriers that deliver our text messages) strictly as needed to send you the messages you opted in to receive.

5) How We Share Information

We may share information in the following limited situations:

A. Service providers

We may share information with vendors that help us operate our business and Site (for example, website hosting, analytics, CRM tools, and SMS delivery providers). These vendors may process information only on our instructions and for legitimate business purposes.

B. Legal and safety

We may disclose information if required by law, subpoena, court order, or if we believe disclosure is necessary to:

- Comply with legal obligations

- Protect our rights, safety, and property

- Investigate fraud or security issues

C. Business transfers

If TLS is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

6) Do Not Sell / Do Not Share (General)

We do not sell your personal information in the ordinary sense. If your state provides “do not sell” or “do not share” rights, you may contact us at [INSERT EMAIL] with your request.

7) Cookies and Analytics

We may use cookies and similar technologies to operate the Site and understand usage. You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.

8) Data Retention

We keep information as long as needed to:

- Provide services and support

- Maintain business and project records

- Comply with legal, tax, and regulatory obligations

- Resolve disputes and enforce agreements

9) Your Choices

- Email marketing: You can unsubscribe using the link in an email (if provided) or contact us.

- SMS: Reply STOP to opt out; reply HELP for help.

- Cookies: Adjust your browser settings to limit cookies.

10) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

11) Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when changes were made. Continued use of the Site after changes means you accept the updated policy.

13) Contact Us

TLS Civil & Survey

Email: [email protected]

Phone: (702) 466-1441